A Welcome Guide Template for Your Arequipa Airbnb Guests

A Welcome Guide Template for Your Arequipa Airbnb Guests.

Mastering Guest Experience: An Arequipa Airbnb Welcome Guide Template for Savvy Investors

As a foreign investor in Arequipa's thriving short-term rental market, ensuring a seamless and positive guest experience is paramount to your property's success and your return on investment. A meticulously crafted welcome guide doesn't just provide practical information; it reflects professionalism, anticipates guest needs, and significantly enhances guest satisfaction, leading to better reviews and repeat bookings.

This guide provides a comprehensive template for creating an indispensable welcome book for your Arequipa Airbnb guests, infused with local context and crucial advice from a Peruvian real estate perspective.

Your Arequipa Airbnb Welcome Guide Template

  1. Welcome to Arequipa & Your Home Away From Home!

    • Warm Introduction: "Welcome to Arequipa, the 'White City,' and your beautiful Peruvian retreat! We're thrilled to host you and hope you have an unforgettable stay exploring the rich history, stunning architecture, and vibrant culture of this UNESCO World Heritage site. Your comfort and enjoyment are our top priorities."
    • Host/Property Manager Contact Information:
      • Your Name/Company Name: [ArequipaRealEstate Property Management]
      • Primary Contact (WhatsApp preferred for international guests): [+51 XXXXXXXXX]
      • Secondary/Emergency Contact: [+51 XXXXXXXXX]
      • Email: [your.email@example.com]
      • Availability: "We are available [e.g., 9 AM - 9 PM] for non-emergencies. For urgent matters, please call the emergency contact number at any time."

  2. Getting Here & Check-In Essentials

    • Arrival Information:
      • Airport Transfer: "From Alfredo Rodríguez Ballón International Airport (AQP), we highly recommend using official airport taxis or pre-arranging a pick-up service. While ride-sharing apps like Uber and InDriver operate in Arequipa, official airport taxis offer an added layer of security, especially for new arrivals and those unfamiliar with local transport practices."
      • Directions to Property: Provide clear, step-by-step directions from key landmarks or the airport. Include a simple map or a Google Maps link. "Your address is [Street Name, Number, Urbanización/District, Arequipa]. Look for [specific building feature/color]."
    • Check-In Process:
      • Key Collection: "Access to the property is via [e.g., a smart lock with code XXXXXX, a lockbox located at XXXXXX with code YYYY, or our local property manager, [Name], will meet you at [Time]]."
      • Property Tour & Orientation (if applicable): "Upon arrival, please take a moment to familiarize yourself with the property. A small orientation guide is included in this book."
    • Emergency Local Contact: "For any immediate issues upon arrival, please call our local manager: [Name, Phone Number]."

  3. About Your Arequipa Home

    • Wi-Fi Details:
      • Network Name (SSID): [Your_Wi-Fi_Name]
      • Password: [Your_Wi-Fi_Password]
      • "Enjoy complimentary high-speed internet during your stay."
    • Appliances & Utilities:
      • Hot Water: "Arequipa homes typically use electric 'termas' (water heaters) or gas-powered systems. Please allow [e.g., 15-20 minutes] for the water to heat up after turning on the switch, usually located in the bathroom. Water pressure can vary, especially in older buildings. Be mindful of water conservation."
      • Electricity: "Peru operates on 220 volts with Type A/B (two flat pins) and Type C (two round pins) outlets. Most modern electronics are dual voltage, but please check your devices. We have provided [e.g., a universal adapter in the kitchen drawer] for your convenience."
      • Kitchen Appliances: "Instructions for the [oven/microwave/coffee maker] are [e.g., in the cupboard above the fridge]. Gas stoves use 'balones de gas' (gas cylinders) – if you suspect a leak, turn off the main valve located [location] and contact us immediately."
      • Washing Machine: "Operating instructions for the washing machine are [e.g., taped to the machine]. Please use cold water for most washes to conserve energy."
    • Heating/Cooling: "Arequipa enjoys a dry, sunny climate with warm days and cool nights. We provide [e.g., a portable heater/fan] for your comfort. Please use responsibly."
    • Rubbish Disposal: "Rubbish bins are located [e.g., outside the main gate, near the kitchen]. Collection days are [e.g., Monday, Wednesday, Friday] evenings. Please place sealed bags in the designated bins."
    • Security & Safety:
      • Locking Up: "Always ensure all doors and windows are securely locked when leaving the property or going to bed. Use the deadbolts provided."
      • Fire Safety: "A fire extinguisher is located [e.g., under the kitchen sink]. Emergency exit routes are [e.g., clearly marked/via the main entrance]."

  4. House Rules for a Harmonious Stay

    • Quiet Hours: "To ensure comfort for all residents, please observe quiet hours between [e.g., 10 PM and 8 AM]."
    • No Smoking Policy: "Smoking is strictly prohibited inside the property. A designated smoking area is [e.g., on the patio/balcony]."
    • No Pets: "For the comfort of all guests, pets are not permitted."
    • Visitors: "Peruvian law requires all guests staying overnight to be registered, including any visitors not initially part of your reservation. Please inform us in advance if you plan to have additional guests stay, so we can assist with the necessary registration process."
    • Responsible Usage: "Kindly conserve water and electricity. Turn off lights and air conditioning/heating when not in use or when leaving the property."
    • Security: "Do not allow unknown persons to enter the building or property."

  5. Exploring the White City: Local Recommendations

    • Transportation:
      • Taxis: "For safe and reliable transport, we recommend using reputable apps like Uber or InDriver, or calling a licensed 'remisse' (private taxi) service. You can also hail official taxis marked with a roof sign, but always confirm the fare before departing to avoid misunderstandings."
      • Public Buses/Combis: "For the adventurous, local 'combis' and buses are inexpensive but can be crowded and confusing. Ask a local for guidance or use a navigation app."
    • Dining Recommendations:
      • Local Delights: "For truly authentic Arequipeñan cuisine, seek out a 'Picantería.' We recommend 'Rocoto Relleno' (stuffed spicy peppers), 'Adobo Arequipeño' (pork stew), 'Chupe de Camarones' (a rich shrimp chowder), and 'Queso Helado' (a unique frozen cheese dessert). Consider [Restaurant Name, e.g., 'La Nueva Palomino'] in [Yanahuara] for traditional dishes, or [Restaurant Name] near [Plaza de Armas] for a more contemporary experience."
      • International Cuisine: "[Restaurant Name] for Italian, [Restaurant Name] for vegetarian options."
    • Must-See Attractions:
      • "Santa Catalina Monastery: A city within a city, a truly unique experience."
      • "Plaza de Armas: The heart of Arequipa, with its stunning cathedral and arcades."
      • "Mirador de Yanahuara: Offers panoramic views of the city and Misti Volcano."
      • "Juanita Mummy Museum (Museo Santuarios Andinos): Discover the fascinating story of the Inca ice maiden."
    • Shopping:
      • Markets: "Visit Mercado San Camilo for a sensory overload of fresh produce, local foods, and everyday goods. For unique artisan crafts and souvenirs, explore Fundo El Fierro, an artisan complex housed in a historic building near the Plaza de Armas."
      • Malls: "Parque Lambramani and Aventura Mall offer modern shopping, cinemas, and food courts."
    • Essential Services (Walking Distance/Short Taxi):
      • Supermarket: "[Wong/Plaza Vea/Metro] located at [Address/Direction]."
      • Pharmacy (Farmacia): "[Inkafarma/Mifarma] located at [Address/Direction]."
      • ATM (Cajero Automático): "[Bank Name] at [Address/Direction]."

  6. Safety & Well-being in Arequipa

    • General Street Safety: "Arequipa is generally a safe city, but like any urban area, it's wise to be aware of your surroundings, especially at night. Avoid displaying expensive electronics or excessive cash. Keep your valuables secure."
    • Emergency Numbers:
      • Police (Policía Nacional): 105
      • Fire Department (Bomberos): 116
      • Ambulance (SAMU): 106
    • Altitude Sickness: "Arequipa is situated at 2,335 meters (7,661 feet) above sea level. It's common to feel mild effects of altitude sickness (headache, fatigue) upon arrival. Stay hydrated, avoid heavy meals and alcohol on your first day, and take it easy."
    • Sun Protection: "Arequipa's sun is very strong due to its altitude. Always wear sunscreen, a hat, and sunglasses, even on cloudy days."

⚠️ Local Context/Warning

  • Power Fluctuations: While uncommon, Arequipa can experience occasional power surges or brief outages, especially during heavy rain. We recommend unplugging sensitive electronics (laptops, phones) during storms or extended absences to protect them.
  • Water Quality: Tap water in Arequipa is generally safe for bathing but is not recommended for drinking directly by most visitors. Bottled water is widely available and advisable for consumption.
  • Noise: Peruvian cities can be vibrant and noisy, particularly during holidays or celebrations. We've taken measures to ensure your comfort, but please be aware that local sounds are part of the Arequipa experience.
  1. Check-Out Information
    • Check-Out Time: "Check-out is strictly at [e.g., 11:00 AM]. If you require a later check-out, please contact us in advance to discuss availability and potential fees."
    • Check-Out Procedure:
      • "Please ensure all windows and doors are securely locked."
      • "Turn off all lights and appliances."
      • "Place all used towels in the laundry basket."
      • "Dispose of all rubbish in the designated bins."
      • Key Return: "[e.g., Leave keys on the kitchen counter, return to lockbox XXXXXX]."
    • Feedback: "We genuinely value your feedback. Please share your experience by leaving a review on [Airbnb/booking platform]. We hope you had a wonderful stay!"

⚠️ Legal Notice: Consult a Local Lawyer.

This content is for informational purposes only and does not constitute legal or financial advice. Navigating Peruvian real estate and rental laws, including guest registration requirements (Registro de Huéspedes) and tax obligations (Impuesto a la Renta de Alquileres), requires expert knowledge. Always consult with a licensed Peruvian attorney and a reputable real estate broker or property manager before making any investment or operational decisions.

For professional property management services and expert advice on optimizing your Arequipa real estate investments, visit us at ArequipaRealEstate.com.

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